Need a hand with Chameleon: Hide & Seek? We’re happy to help — reach out and we’ll get back to you.
The best way to reach us for account issues, bugs, purchases or anything else.
dev@alemamastudio.euChat with the community and the developers, report issues and get quick help.
Join the DiscordWe usually reply within a few business days.
This opens your email app with the message ready to send to dev@alemamastudio.eu. Prefer to write directly? Just email us at that address.
There are three easy ways to reach us:
Whichever you choose, it really helps to include your device model, operating system version, the game version, and the steps that led to the problem.
Your progress is tied to the account you signed in with (Google, Apple ID, or Game Center). Make sure you’re signed into the same account you used before. If it still doesn’t appear, contact us with your player ID or nickname and we’ll help.
All purchases are processed securely by Apple (App Store) or Google (Google Play), so your payment details never reach us.
Our in-app items are consumables (used up in the game), so there’s no “restore purchases” step. If you completed a payment but the item didn’t appear, email us at dev@alemamastudio.eu and we’ll sort it out. Refunds are handled by the store — request them through Apple or Google.
We want the game to stay friendly for everyone. Use the in-game options to mute or report a player, or email us with the player’s nickname and what happened, and we’ll review it.
You can permanently delete your account and its associated data at any time:
See our Privacy Policy for full details.
Yes — Chameleon: Hide & Seek is free to play. It includes optional in-app purchases and shows advertisements.
